Privacy Policy

Vitadio s.r.o., with its registered seat at Praha 2 – Římská 678/26, Vinohrady, 120 00, ID: 018 92 444, registered in the Commercial Register maintained by the Municipal Court in Prague, section B, insertion 17856 (hereinafter referred to as “we” or “Vitadio”) is committed to protecting and respecting your privacy. This Privacy Policy (“Policy”) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and how you can get access to this information. If in doubt, the primary governing law of this policy is that of the state of the Czech Republic.

1. Purpose of this Policy

The purpose of this Policy is to outline processing of your personal data you provided us via contact form placed on our websites or via e-mail address

Our privacy policy is written to be compliant with numerous national and international laws and frameworks, including (but not limited to) GDPR.

2. Processing your data

What is the purpose of our processing?

We process your data in order to answer your questions or requests sent to us via contact form published on our websites or via contact e-mail address

What is our legal basis for processing?

We require consent from all users before processing their data. This consent can be withdrawn at any time.

What data do we collect?

Personal information

We collect and use information you provided us via contact form published on our websites (name, e-mail address, company name, phone number).


We may store cookies (small text files managed by your web browser) on your computer in order to improve your experience with the System. Example uses of these cookies include: recognizing you when you return to the System, maintaining data you've entered across multiple sessions, and storing information about your personal preferences.

You may refuse to accept cookies by changing the settings on your device to prevent cookies from being set. However, if you select this setting you may be unable to access certain parts of the System. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you visit the System.

3. Who has access to that data?

We understand that your identifiable contact information is private and personal and is dedicated to maintaining its confidentiality and integrity. As such, we will never sell or rent it, and we have policies, procedures, and other safeguards to help protect it from improper use and disclosure.

We follow a Minimum Necessary Access Policy so any required disclosure of your identifiable health information is minimized. The following categories describe the ways in which we use your identifiable contact information and the rare instances that require us to disclose it to persons and entities outside of Vitadio. We have not listed every use or disclosure within the categories below, but all permitted uses and disclosures will fall within one of the following categories. In addition, there are some uses and disclosures that may require your specific authorization.

Vitadio does not disclose Personal Information to third parties for any purpose materially different from the purpose(s) for which it was originally collected.

Disclosure at your request

We may disclose information when requested by you. This disclosure at your request may require written authorization by you.

Services and Operations

We may use and disclose your identifiable contact information in connection with providing services, for our internal operations, which include administration, eligibility, planning, analytics and various activities that assess and improve the quality and cost effectiveness of the service that we deliver to you. Examples are using information about you to improve quality of the service, satisfaction surveys, customer services and internal training.


We may receive a confirmation when you open an email from us, or click on a link in an email, if your computer supports this type of program. We use this confirmation to help us make emails more interesting and helpful. When you receive an email from us, you can opt out of receiving further emails by following the included instructions to unsubscribe.

Third party service providers

There are some services provided in our organization through third party services providers. Examples of third party services providers include accounting services, server hosting and email delivery providers, business associates, vendors and other business partners and reputable companies in the industry who subcontract to us or to those of your employer as our corporate customers, where permitted by law. We may disclose your identifiable contact information to our third party services providers so that they can perform the job that is required of them. To protect your identifiable contact information, we require appropriate contracts or written agreements be in place that safeguard your identifiable contact information.

4. How do we store your data?

Information you provide to us is stored in encrypted form on secure servers located in the US, which are owned and operated by Google.

All passwords are stored in encrypted form and all sensitive traffic is transmitted securely via SSL by default. Your data may be transferred to, and stored at, other destinations inside the EEA by or to staff who work for Vitadio or one of our suppliers. Such staff may be engaged in, among other things the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

5. Your rights

You have certain specific rights with regard to your personal data.

Right to access

You have the right to view all personal information that Vitadio has collected about you, as well as the disclosure of this data. In order to receive this data, please contact the support at The first copy of this information is provided free of charge, and in a portable / common electronic form (e.g., CSV file).

Right to accuracy

You have the right to ensure that the data we have stored is accurate. Please contact the support at and we will work directly with you to update your information if needed.

Right to deletion

You have the right to request deletion of all data within our system. To request your data be deleted, please contact the support at In most cases, this request will be completed within 30 days. If circumstances require a delay to this deletion, Vitadio will notify you directly explaining the reason for the delay. Note also that in some cases, there may be a legal requirement to hold on to your data. Again, Vitadio will notify you directly if this is the case.

Right to withdraw consent

You have the right to withdraw your consent at any time by contacting the support at

Right to notification of disclosure

In addition to the right to request disclosures of your data specified in the "right to access" above, we will notify you as required by law if there has been a breach of the security of your identifiable contact information.

Concerns or complaints

If you believe that any of your rights with respect to your or others’ identifiable health information have been violated by us, our employees or agents, please communicate with the Vitadio support at

6. Amending this Policy

We reserve the right to revise this Policy without notification. Any changes or updates will be effective immediately upon posting to Under certain circumstances (for example, if we expand the ways in which we use your personal information beyond the uses stated in our Privacy Policy at the time of collection), we may also elect to notify you of changes or updates to our Privacy Policy by additional means, such as by sending you an email.

Questions related to revisions to this Policy may be addressed to the Vitadio support at

7. Effective Date

This Policy is effective as of October 11, 2021.